Contact Support

• Support Channels
  • Email Support
  • Contact Form
  • Documentation
• Response Times
• What to Include When Contacting Support
• Emergency Support
• Feature Requests
• Bug Reports

Support Channels

Email Support

Primary Support: support@zaimea.com Billing Inquiries: support@zaimea.com Technical Issues: support@zaimea.com

Contact Form

Use our online contact form for general inquiries, feature requests, or bug reports.

Documentation

Before contacting support, please check our:

• Frequently Asked Questions
• User Guide
• Technical Documentation

Response Times

What to Include When Contacting Support

To help us resolve your issue faster, please include:

1. Account Information

   • Email address associated with your account
   • Group name (if applicable)

2. Issue Details

   • Clear description of the problem
   • Steps to reproduce the issue
   • Screenshots or screen recordings
   • Error messages (if any)

3. Technical Information

   • Browser and version
   • Operating system
   • Device type (desktop/mobile)

Emergency Support

For critical issues affecting your entire team's access to Zaimea Groups, please mark your email as URGENT in the subject line.

Feature Requests

We welcome and encourage feature requests! When suggesting a new feature:

1. Describe the problem you're trying to solve
2. Explain your proposed solution
3. Provide use cases or examples
4. Mention any alternatives you've considered

All feature requests are reviewed by our product team and added to our development roadmap based on user demand and feasibility.

Bug Reports

When reporting a bug, please be as detailed as possible:

**Description**: [Brief description of the bug]
**Steps to Reproduce**: 
1. [Step 1]
2. [Step 2]
3. [Step 3]
**Expected Behavior**: [What should happen]
**Actual Behavior**: [What actually happens]
**Environment**: [Browser, OS, Device]
**Screenshots**: [If applicable]